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Customer support

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Customer Support Policy

Your Peace of Mind Is Our Priority

At Maid in Cabo, we are committed to delivering exceptional service—not only in the homes we clean, but also in how we support our clients before, during, and after every visit.

Whether you’re a homeowner, a vacation rental manager, or a first-time visitor to Los Cabos, our customer support team is here to assist you with discretion, professionalism, and speed.

1. How to Reach Us

We offer multilingual support in English and Spanish via:

Our standard response time is within 2 business hours during service hours. Urgent messages are prioritized.

2. Service Hours

Customer Support Hours (Cabo Time):

  • Monday – Saturday: 8:00 AM – 6:00 PM

  • Sunday: Emergency support only

Cleaning Service Hours:

  • Monday – Sunday: 7:00 AM – 8:00 PM
    Subject to availability and client request

3. 24 Hour Clean Guarantee

If you are not fully satisfied with any part of your service, please contact us within 24 hours. We’ll return at no cost to you to correct any issue—no questions asked.
We stand behind our work because cleaning is our craft, and your happiness is our standard. VIEW MORE 

4. High-Profile & VIP Client Discretion

We understand that many of our clients value privacy above all else. Our entire team is trained to operate with discretion and confidentiality, especially when working in homes of public figures, celebrities, or business professionals.

Client identities, preferences, and schedules are never shared or discussed. Our internal system is designed to protect every client’s privacy at all times.

5. Feedback and Continuous Improvement

Your feedback helps us grow. After each clean, you may receive a brief message asking about your experience. While optional, your input helps us improve our services and reward our most outstanding team members.

If something wasn’t perfect, we want to know right away—and we will make it right.

6. Cancellations & Rescheduling

We understand that plans can change, and we strive to be as flexible as possible. However, due to the time and preparation that goes into each service, we kindly ask for your cooperation with the following policy:

  • Please provide at least 24 hours’ notice for any cancellations or rescheduling requests.

  • Cancellations made with less than 12 hours’ notice will be charged the full service fee.

Our cleaning professionals begin preparing well in advance for each home, including scheduling transportation, gathering supplies, and organizing team assignments. Last-minute cancellations impact not only our team, but also other clients awaiting availability.

We appreciate your understanding and cooperation in respecting our team’s time and commitment.

To cancel or reschedule your appointment, please contact us as soon as possible by phone or WhatsApp at +52 624-226-9090. Email: Customer-Serivce@maidincabo.com

7. Emergencies or Special Requests

Need last-minute service? Hosting a last-minute event or dinner party? Our team is ready to help. Contact us for priority availability or special accommodations.

We are here to make your life easier—whatever it takes.