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Terms of Service

Effective Date:  Jan 2025
Last Updated: Jan 2025

These Terms of Service (“Terms”) govern your use of services provided by Maid in Cabo. By booking a cleaning, visiting our website, or communicating with us, you agree to the terms outlined below.

1. Services Provided

Maid in Cabo offers residential, vacation rental, post-construction, and specialty cleaning services throughout the Los Cabos area. All services are delivered by trained, vetted professionals and may include optional add-ons.

We reserve the right to refuse service for properties or situations that present safety, health, or legal concerns.

2. Booking & Payment

  • Services must be booked in advance by phone, WhatsApp, email, or online.

  • Pricing is based on home size, condition, and type of service requested.

  • All payments must be made in full at or before the time of service unless otherwise agreed upon in writing.

  • We accept credit/debit cards, bank transfers, and other agreed payment methods.

3. Cancellations & Rescheduling

  • We require at least 24 hours’ notice to cancel or reschedule a booking.

  • Cancellations made with less than 12 hours’ notice are subject to a full-service charge.

  • This is due to the preparation, scheduling, and team assignments that begin well before the time of service.

4. Satisfaction Guarantee

If you are unsatisfied with your cleaning, please notify us within 24 hours. We will return and re-clean the area(s) of concern at no additional cost. No refunds are issued once services have been completed, but we are committed to correcting any reasonable issue reported within the guarantee window.

5. Access & Security

Clients are responsible for ensuring property access at the time of service. If we cannot access the property and the client cannot be reached, the full-service fee may still apply.

We are not liable for any pre-existing damage or issues within the home. Clients are encouraged to report any special instructions or fragile areas prior to the service.

6. Liability & Damages

While our team takes the utmost care, accidental damage can occasionally occur. In such cases, Maid in Cabo will evaluate the situation and, when appropriate, repair or replace the item up to a reasonable limit. Claims must be reported within 24 hours of the service.

Maid in Cabo staff members are trained in discretion and respect for private property.

7. Discretion & High-Profile Clients

We maintain strict confidentiality for all clients, including public figures, celebrities, and high-net-worth individuals. Your identity, address, and service details are never shared or disclosed outside of essential internal operations.

8. Client Responsibilities

  • Clients must secure pets during cleaning.

  • Clients must notify our team of any hazardous materials or conditions prior to service.

  • Maid in Cabo is not responsible for loss or damage to unsecured valuables. Please store them appropriately.

9. Website Use

The Maid in Cabo website and its content are protected by copyright. Unauthorized use, copying, or scraping of text, pricing, or content is strictly prohibited.

10. Modifications

We may revise these Terms of Service at any time. Updated terms will be posted on our website and apply to all future bookings and interactions.

11. Contact Us

For questions or concerns about these Terms:
Email: info@maidincabo.com
Phone/WhatsApp: +52 624-226-9090
Website: https://maidincabo.com

Let me know if you’d like a shorter version for your booking confirmation emails or want this translated into Spanish.